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You may report a concern by using our easy online form or by calling 973-992-5000, ext. 5522. Before you report a concern online, please first visit the Self-Help FAQs. You may find what you need without having to submit a report.
If you are reporting a concern online, in addition to an email address, you must include your name, address, and telephone number. You also have to provide the street location of the incident and the issue. If you are reporting a concern by calling 973-992-5000, ext. 5522, you need only the street where the issue is and the issue.
You can open an email account using Google’s Gmail or Yahoo Mail in less than five minutes.
Anonymous requests are not accepted online, but you may report a concern anonymously by calling 973-992-5000, ext. 5522.
If you have an emergency, call 911 as you normally would. The Service Request form and phone number are only for non-emergency requests, questions, and information.
Many types of Service Requests will prompt you for further information, which will assist the responder in resolving and closing your request. The more you can tell us about the issue and its location, the faster your request can be resolved.
The time it takes to close, or resolve, a Service Request varies from request to request, depending on the issue and the tasks required. Staff members attempt to resolve every request as quickly as possible. For example, as long as weather permits, a pothole reported in the morning will often be filled by the evening of the same day.
You should receive a notification after you create your Service Request and another when it is closed / resolved. You may receive additional updates depending on the person handling it and the issue itself.
If you haven’t received notification that your Service Request has been closed/resolved within a month, you may call 973-992-5000, ext. 5522 to check its status. Please have your Service Request ID Number ready when you call.
Using this Service Request System helps to ensure that all issues reported by our citizens are handled appropriately and as quickly as possible. The system’s reporting capabilities also help us make well-informed decisions about staffing and equipment needs, project priorities and management, and budget requests and creation.